1. Are your gemstones real?
Unless otherwise stated, all the gemstones, to the best of our knowledge, are real.

2. Are they treated?
Most gemstones are treated nowadays to generally improve clarity and colour.

3. Are your metals solid silver or gold?
Unless otherwise stated, the metals used are sterling silver (solid) and 14k goldfilled (14k gold sheet bonded under high temperature and pressure to brass). Goldplated over sterling silver (we cannot guarantee "Vermeil" purchased from other suppliers will be truly vermeil and will simply list all "Vermeil" items as gold plated over sterling silver)

We do not accept custom / bespoke orders at this time due to time constraints. Once we are able, we will reopen the custom / bespoke option again.

All items in this store are ready to ship. Orders are generally shipped within three business days.

Shipping
* Within Singapore - Singpost SmartPac service
* Outside of Singapore - we ship everything via express at a fixed cost of US$22.00

Delivery
* Within Singapore - 2 business days as quoted by SmartPac.
* Outside of Singapore - within 7 business days, fully trackable.

We do not use airmail because most of our pieces are one of a kind and cannot be easily replicated to look identical as a replacement should it get lost in postal mail.

A care card will be included with every purchase.

1. Silver jewelry will naturally tarnish over time. Always protect your jewelry from knocks, scratches, chemicals, extreme sunlight, heat/cold to minimise these effects
2. Remove your jewelry before bathing/showering/contact with chlorinated water/when doing household chores/contact with soaps or hard water to avoid discolouration and damage.
3. Do not spray perfumes or apply creams after putting on your jewelry
4. When storing, please keep each piece in their individual boxes/pouches.
5. When cleaning, using a soft lint free cloth. Do not use harsh chemicals/soaps, do not use tissue paper/paper towels to avoid scratches.

If something isn't mentioned in the listing, or if you need clarification, please make the effort to make all enquiries with us BEFORE purchase.

I sell everything brand new and unused. I would not be happy if I realise that the piece of jewelry that I purchased isn't brand new (in fact the word "pre-owned" comes to mind - even if it was just temporarily owned and then returned). I would be very uncomfortable if I know that and I would not want to subject my customers with a similar feeling.

So, no, I don't accept returns.

Refunds will be given strictly on a case by case basis. Proof of damage/wrong item sent and return of the item is strictly required. Under no circumstance will any refund exceed the initial price paid.